Started by Matt2112, March 06, 2015, 12:54:56 pm
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Quote from: Matt2112 on March 06, 2015, 12:54:56 pmScottish Power are so grossly incompetent at handling customer accounts (and customers) that a few months ago they were threatened by Ofgem with having their right to advertise for new custom temporarily rescinded unless they demonstrated a dramatic improvement. If my continued experience is anything to go by, Ofgem should go ahead and simply enforce it.
Quote from: TerrBerr on March 06, 2015, 13:54:50 pmThis was in the news yesterday: http://www.theguardian.com/money/2015/mar/04/scottish-power-banned-sales-calls-ofgem
Quote from: Matt2112 on March 30, 2015, 11:55:31 amScottish Power are actually corresponding with me now. However, they seem to be under the impression just because I've been given the courtesy of an assigned case handler that I've pretty much forgiven them for pissing me about for the last 18 months, and they say they will not cancel any additional "advisory" fees and have offered an offensively derisory goodwill payment of £40. No sane person would accept that, so I haven't.
QuoteNew energy complaint figures from Citizens Advice show ScottishPower attracted a record number of customer gripes at the end of last year........complaints about ScottishPower increased by an incredible 588% over the course of the year.
Quote from: Fishy on June 29, 2015, 16:36:53 pmSky claiiming they need to raise a charge in order to send out a new router.. would discount something else to cover the cost but then what if it doesn't work then i have to send back then go thru all the cost stuff again.. forget it... you're not fulfulling your end of the deal with nowhere near advertised speed.. so cheerio..hello BT..booked in for mid July and actually working out £7 cheaper a month for broadband/line rental etc...
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