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The Company Watchdog Thread

Started by Matt2112, March 06, 2015, 11:54:56 am

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Matt2112

Update:

With the ombudsman's final decision imminent, I have in the meantime had to separately submit two further complaints to Scottish Power: one for my Electricity account, as they still haven't refunded my remaining credit balance some 9 weeks after their deadline; and one for my gas account, as they are still taking "debt" payments despite my account being comfortably in credit.

The good news is that the switching process for the gas account is finally underway and I should be unburdened of their utterly appalling, contemptible so-called "service" by about this time next week.       
The keys to happiness

Matt2112

The saga continues.

Long story short (again): the ombudsman found in my favour (again) and Scottish Shower had a deadline of last Friday to implement four binding "remedies"; however, surprise surprise, they've failed to implement two of them - ombudsman informed, so we'll see what happens next.

In the meantime, I recommend checking out the endless list of one star reviews and ranting complaints about these cowboys on Trustpilot; here's what I posted on that site yesterday: 

The endless list of one star reviews is of absolutely no surprise to me. I've taken Scottish Shower to the ombudsman twice and they've been penalised on both occasions for their incomprehensibly appalling customer service and gross mismanagement of my account, both of which were at a level of ineptitude I simply did not believe was humanly possible.

Please do your blood pressure and your sanity a massive favour and avoid these utterly shameless, customer-despising cowboys at all costs because, trust me, they will make your life a living hell for months on end; I strongly urge everyone to wash their hands of them - they're the E.coli of electricity suppliers.
The keys to happiness

captainkurtz

Scottish Power are a fecking disgrace.  They can't do anything correctly.

Anger is a gift.

Matt2112

The keys to happiness

Matt2112

March 27, 2018, 13:02:06 pm #124 Last Edit: March 27, 2018, 20:09:40 pm by Matt2112
Spoke with the Glasgow Sheriff Court this morning.  My case is being booked and I have paid the fee.

So let's see where Scottish Power's procrastinations, obfuscations, misrepresentations, gross ineptitude and contempt for their customer gets them now.  The f#cks.  ::) 
The keys to happiness

DavidL

I'm as frustrated with the ombudsman as I am with AXA PPP who my complaint is with. After over six months I was delighted to find that the ombudsman was minded to uphold my complaint in her provisional decision. I was continually fobbed off by an investigator before I insisted that a (proper?) ombudsman looked at the case. The time wasted has now put me in a difficult position with regard to cancelling my existing cover through my company scheme which has to be done by 6pm today or I am into another 12 month contract which might cause issues. Meanwhile the 'final' decision sits on the ombudsman's desk while she enjoys a holiday. Shambles  >:(

Matt2112

Right, Me vs. Scottish Power is officially a case.

So, of course, it would be unwise to make any further comment until it's over.

Because, by doing so, I wouldn't want to prejudice the case. 

So, while the case is ongoing, I also definitely wouldn't want to, let's say, send them an obfuscatory, silver-tongued email asking them to submit evidence directly to me, thereby completely bypassing the courts.

Because that would be a very bizarre, cynical and imbecilic thing to do, wouldn't it?  ::) ::) ::)
The keys to happiness

Matt2112

Quote from: Matt2112 on April 04, 2018, 23:02:12 pm
Right, Me vs. Scottish Power is officially a case.

So, of course, it would be unwise to make any further comment until it's over.





It's over.


I WON.  :D


More to follow...  :)
The keys to happiness

DavidL

The Financial Services Ombudsman has arrived at their final decision in my complaint against AXA PPP. Despite upholding my complaint, in part, the prescribed course of action would potentially leave me hundreds of pounds worse off (it's complicated!). For that reason, I have not accepted their decision and, presumably, that will be the end of the best part of eighteen month's worth of wrangling. Had they dealt with it in a timely fashion rather than trying to convince me I hadn't a case, they may have been more use than a chocolate teapot >:(

The Letter R

December 28, 2018, 13:09:01 pm #129 Last Edit: December 28, 2018, 13:12:53 pm by The Letter R
Spend any HMV Vouchers you may have VERY quickly - they are on the brink of Administration again...... :'(

Matt2112

And now for some good news - there actually are customer-focused providers out there:

I've been a fairly long-standing and satisfied fibre broadband customer of Plusnet and while coincidentally thinking I should review my monthly rolling contract in terms of price, as it was becoming uncompetitive, I noticed they were having a current promotion for new customers which had a superior product to mine (faster speeds) for around £85.00 cheaper per annum.

So I went on online chat to ask them what they could do and, within a couple of minutes, they agreed to match their new customer promotion, albeit on agreement of an 18-month fixed price contract.

This was surprisingly a quick and easy process with a friendly and knowledgeable sales rep - would that other companies with whom I've dealt applied such a philosophy.   

So, a well done to Plusnet from one happy (and slightly better off) customer.  :)

   
The keys to happiness

Bez

Quote from: Matt2112 on February 12, 2019, 15:09:45 pm
And now for some good news - there actually are customer-focused providers out there:

I've been a fairly long-standing and satisfied fibre broadband customer of Plusnet and while coincidentally thinking I should review my monthly rolling contract in terms of price, as it was becoming uncompetitive, I noticed they were having a current promotion for new customers which had a superior product to mine (faster speeds) for around £85.00 cheaper per annum.

So I went on online chat to ask them what they could do and, within a couple of minutes, they agreed to match their new customer promotion, albeit on agreement of an 18-month fixed price contract.

This was surprisingly a quick and easy process with a friendly and knowledgeable sales rep - would that other companies with whom I've dealt applied such a philosophy.   

So, a well done to Plusnet from one happy (and slightly better off) customer.  :)



Nice to hear....that's nearly 3 years worth of season ticket costs paid for in one go....( or 2 prawn sarnies at Old Trafford) excellent result  ;D
RC1.1 abd g/n 11/0/bcd/tG PeW/- ~600 x 0 61%

Matt2112

Been with O2 for years for my mobile phone on a good value PAYG £10.00 tariff; Plusnet were offering a far superior deal for the same cost, albeit on a contract, but, encouraged by my experience with them described upthread, I took the plunge.

Long story short, O2 made the already fiddly process of changing providers far more difficult than it needed to have been; for instance, claiming I couldn't unlock my phone because it was locked by "another provider" - who could only have been O2!!  Then O2 claimed my phone actually WAS unlocked. On enquiring with Plusnet they advised it was definitely locked; guess who was correct?  Then there was a further palaver with O2 from trying to prise a PAC code from them etc etc

Now, because I'd already paid for my plusnet contract and O2's utter incompetence had eaten significantly into unusable time on my plusnet contract, plusnet - with no prompting at all - said they would refund the the time I hadn't been able to use.

I'm up and running now at long last, but plusnet's customer service has come up trumps again.
The keys to happiness