Started by Matt2112, March 06, 2015, 11:54:56 am
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Quote from: Matt2112 on April 04, 2018, 23:02:12 pmRight, Me vs. Scottish Power is officially a case.So, of course, it would be unwise to make any further comment until it's over.
Quote from: Matt2112 on February 12, 2019, 15:09:45 pmAnd now for some good news - there actually are customer-focused providers out there:I've been a fairly long-standing and satisfied fibre broadband customer of Plusnet and while coincidentally thinking I should review my monthly rolling contract in terms of price, as it was becoming uncompetitive, I noticed they were having a current promotion for new customers which had a superior product to mine (faster speeds) for around £85.00 cheaper per annum.So I went on online chat to ask them what they could do and, within a couple of minutes, they agreed to match their new customer promotion, albeit on agreement of an 18-month fixed price contract.This was surprisingly a quick and easy process with a friendly and knowledgeable sales rep - would that other companies with whom I've dealt applied such a philosophy. So, a well done to Plusnet from one happy (and slightly better off) customer.
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