Host updating server - TODAY

Started by Stewart, September 18, 2017, 14:37:03 pm

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Just got this folks...


Dear Stewart Gilray (n/a)


On 19th September 2017 the server where your cPanel account tnmscom is hosted,, is going to be upgraded to new, more powerful, hardware which will help your websites speed along even during the busiest times of day. This work will require some downtime as follows.


At Krystal we are always updating and upgrading the software and hardware that powers your hosting. Usually this goes on unnoticed in the background but sometimes we have to upgrade major parts of our infrastructure, causing disruption to live services.

On 18th September 2017 we will begin data syncronisation shortly after 21:00hrs and the hardware will be swapped at some point early the following morning, between 06:00hrs and 09:00hrs. The actual hardware replacement normally takes us around 2 hours, during which time your cpanel services, including web and email, will be unavailable. If your domain uses our free spam filtering system, then email received during this period will be queued by our incoming mail handlers and will be delivered once the new server is activated.

Note: If your site is transactional (e.g. ecommerce) then you should put it into maintenance mode before 21:00hrs on 18th September 2017 to ensure changes to your databases are not lost.

If we encounter any difficulties during the work, we will post updates to our status blog at We will also post an update when the work is completed and transactional websites can be re-activated.


There is no need for you to make any changes - as the SSL configuration, IP addresses and server hostname will not be changing. If you receive any errors from your email systems, please do NOT change your settings, as the issues will be related purely to connectivity. All passwords will remain unchanged.

That's it! We will look after everything else.


If you have any specific questions regarding this work, please do not hesitate to contact us by replying to this email.

Thank you for your business and for choosing Krystal!

Krystal Hosting