The National Midday Sun

Signals => General Chat - English => Topic started by: Matt2112 on March 06, 2015, 11:54:56 am

Title: The Company Watchdog Thread
Post by: Matt2112 on March 06, 2015, 11:54:56 am
It seems quite a few of us are subjected to appalling customer service etc by inept companies and corporations so I thought I'd start a dedicated thread.   

My personal grievances, which will last for all time, have been (and are) with Vodafone (who I can stand up in a court of law and call fraudsters - they will never bother me again), BT (payments taken after a contract had expired - paid me compensation), Esure (utterly aloof and grossly inept - will never use again), Talktalk (scandalously charged for a period of three months when I wasn't receiving a service that was fit for purpose, denied my frequent contact about it was recorded in my account history then referred it to debt collectors - they've now ceased all contact after being threatened with the ombudsman) and - currently - Scottish Power.

Scottish Power are so grossly incompetent at handling customer accounts (and customers) that a few months ago they were threatened by Ofgem with having their right to advertise for new custom temporarily rescinded unless they demonstrated a dramatic improvement.  If my continued experience is anything to go by, Ofgem should go ahead and simply enforce it.

SP seem utterly unable to produce bills that make any semblance of sense.  Briefly, my problems began when for some inexplicable reason they waited until we'd been in our current property for a year before sending any bills - when of course four quarterly bills came at once, with a demand for full payment of them all.  Naturally, I therefore expressed my concerns to them about how my account was being handled if they couldn't send their bills punctually yet still demand payments within unreasonable time scales.  Their response to this - bizarrely - was to send a "recalculated" bill, which apparently bore no logical relation to the other bills and made no sense at all.  So I raised this with them.  They sent another "recalculated" bill which only compounded both the issue of how much I actually owed and the issue of the general handling of my account.  Submissions with my ever increasing concerns via their site prompted automated holding responses that were never followed up.  In the middle of all this I actually received a quarterly bill that arrived punctually and made sense - so I paid it.  However, in the meantime, my account was referred to a debt collector.  Furious, my patience snapped and I submitted a formal complaint - in December.  Shortly after, I received an automated holding email promising contact within 10 working days.  I duly heard nothing for almost three months.  So I rang.

Which brings us to a letter from SP that arrived this morning.  Lo and behold, all of a sudden it's not automated and it doesn't take the form of lots of bold red upper case scary words about legal action and courts and bailiffs if I don't pay "the full amount" (whatever that actually is).  It's a letter from a real person, specifically referring to my complaint, that advises I can, if I so wish, now refer my case to the ombudsman as it "has been over eight weeks since you submitted your complaint without us contacting you".  They are still trying to resolve my issue but their letter basically goes on to plead with me that in the meantime I do not go to the ombudsman!

So...once again the moral of the story is not to give in or bend over for these complete inept, feckless, amateurish tossers masquerading as credible operations.  I look forward to more obsequiousness from this bunch of clowns very soon, who should now do the decent thing and write off the last 18 months and start over.

Sorry to bang on....over to you guys.
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 06, 2015, 12:30:08 pm
excellent thread..

well where to start..Ok let's start with Triton

Long and short of it..shower with intermittent fault.... booked an engineer who turned up un-announced and said no fault  found, they then bill me for £68, which i refused to pay saying the shower is faulty. Endless emails back and forth, again threatened with debt collection, legal proceedings etc etc... Got Citizens Advice involved and eventually sent them a video of the shower at fault. They then send the same engineer round who replaced the front cover. Also added him into my original letter of complaint as he was  the most abrupt disinterested little c*** i've ever met. So at last a working proper shower.  Next thing letter from Triton about an overdue invoice which they said they wouldn't be pursuing. So another email back to them with copies of original emails demanding they never send me a letter like this again and wanting any details about me or my property about defaulting on payments taken off their system. Also an email to their Chief Exec with 10 email attachments documenting the entire protracted episode.

To her credit I got a reply the next day saying she would look into it and the following day another email with much apologising and grovelling. Someone phoned the other day again to offer apologies and send out £100 compensation which they say they don't usually do against service complaints but due to the hassle I'd had, they saw this as an exception. So credit to Chief Exec.. if however I ever meet Ms Helen Chandler.. she will be getting her fecking c*** kicked to death.. a most obtuse, unhelpful, insincere woman  who at the end of the day had no idea about customer relations and just not very good at her job.


Previous companies in the firing line have been BT, about so many things, bills demanding paymants, faults not getting fixed etc etc and Esure looking for payments on cancelled insurance policies which they never notified me about when cancelling.
Title: Re: The Company Watchdog Thread
Post by: TerrBerr on March 06, 2015, 12:54:50 pm
Quote from: Matt2112 on March 06, 2015, 11:54:56 am
Scottish Power are so grossly incompetent at handling customer accounts (and customers) that a few months ago they were threatened by Ofgem with having their right to advertise for new custom temporarily rescinded unless they demonstrated a dramatic improvement.  If my continued experience is anything to go by, Ofgem should go ahead and simply enforce it.


This was in the news yesterday: http://www.theguardian.com/money/2015/mar/04/scottish-power-banned-sales-calls-ofgem
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on March 06, 2015, 12:57:34 pm
Quote from: Matt2112 on March 06, 2015, 11:54:56 am

Scottish Power are so grossly incompetent at handling customer accounts (and customers) that a few months ago they were threatened by Ofgem with having their right to advertise for new custom temporarily rescinded unless they demonstrated a dramatic improvement.  If my continued experience is anything to go by, Ofgem should go ahead and simply enforce it.



Thats happened - for 12 days, I think.

All utility companies are atrocious, in my experience.  fecking rubbish.  Automated bills just get spat out, 'yeah-but-no' feckwits on the telephone who frankly, couldn't give a feck, noone taking ownership of issues, constant bills of varying incorrect amounts continute to be sent.  Get to feck, the lot of you.

Charities - if I want to increase my direct debits, I will do so - stop fecking ringing me at home in the evening.  And whilst you're at it, stop sending me shit through the post that goes straight into the recycling bin - those resources could be put to better use elsewhere.

Royal Mail - feck you its illegal to reuse stamps - I pull tonnes of stamps of envelopes and reuse - wotcha gonna do about it?  Also, thanks to the 'what do you want me to do about it' twat who I spoke to yesterday about accidentally posting some gig tickets through the postbox with a load of redirected mail.

Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 06, 2015, 13:38:35 pm
Quote from: TerrBerr on March 06, 2015, 12:54:50 pm
This was in the news yesterday: http://www.theguardian.com/money/2015/mar/04/scottish-power-banned-sales-calls-ofgem


Well quelle surprise!  ::)  Thanks, Terry.  :)

So the banning order is enforced and I get a brown-nosing letter within two days.  Fancy that....  :o
Title: Re: The Company Watchdog Thread
Post by: Captain Ron on March 06, 2015, 16:36:25 pm
Archos - I dabbled with some of their tablet gadgets for a while. The difference between their advertised functionality and their actual working functionality was truly astonishing. Possibly the most under tested shoddy rubbish I have ever encountered.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 24, 2015, 12:16:13 pm
Talktalk still sending me bills.  ::)

Sent an email which, in summary, calls them an appalling set of incompetent c***s (albeit in slightly more temperate terms, of course).
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 30, 2015, 10:55:31 am
Scottish Power are actually corresponding with me now.  However, they seem to be under the impression just because I've been given the courtesy of an assigned case handler that I've pretty much forgiven them for pissing me about for the last 18 months, and they say they will not cancel any additional "advisory" fees and have offered an offensively derisory goodwill payment of £40.  No sane person would accept that, so I haven't.

That said, they have explained why their bills don't make sense.  Now, if this explanation was clear and present on the bills...then they might make sense...   ::)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 14, 2015, 13:09:59 pm
Quote from: Matt2112 on March 30, 2015, 10:55:31 am
Scottish Power are actually corresponding with me now.  However, they seem to be under the impression just because I've been given the courtesy of an assigned case handler that I've pretty much forgiven them for pissing me about for the last 18 months, and they say they will not cancel any additional "advisory" fees and have offered an offensively derisory goodwill payment of £40.  No sane person would accept that, so I haven't.


And their final offer is...the same as the previous offer but with the goodwill gesture withdrawn.  WTAF!!! :o

"Deadlock" has been reached, hence it's now in the hands of the ombudsman...  ::) 
Title: Re: The Company Watchdog Thread
Post by: Fridge on April 23, 2015, 11:27:53 am
MyCSP

Took the feckwits ten months to sort out my early pension award...promised a callback on six occasions, this was honoured on two.
Lost my file conveniently and forced to wait half an hour on the phone every time i wanted to discuss anything with them....bastards.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on May 15, 2015, 16:59:34 pm
ScottishPower generates massive surge in energy complaints (http://home.bt.com/lifestyle/money/mortgages-bills/scottishpower-generates-massive-surge-in-energy-complaints-11363981369105)
 
QuoteNew energy complaint figures from Citizens Advice show ScottishPower attracted a record number of customer gripes at the end of last year.
....

...complaints about ScottishPower increased by an incredible 588% over the course of the year.
::)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on June 24, 2015, 14:59:24 pm
Just had a call from the ombudsman who have reached a decision regarding Scottish Power's handling of my account.  In short, almost all of my complaints have been upheld - those that were not is only because technically they fall outside the ombudsman's remit.

Scottish Power will now be instructed by the ombudsman to:

1) write a letter of apology;
2) offer £150.00 compensation;
3) recalculate all charges in 2015 applying rates before they hiked the prices;
4) offer a monthly payment package for the amounts accumulated during the complaints procedure (which has lasted well over a year) that suits my requirements rather than theirs.

A small victory in the scheme of things but there was a principle at stake here (i.e. I refuse to be shafted by piss-taking utility companies) and I have taken it to an independent body and have been thoroughly vindicated.

Power to the people!   :)
Title: Re: The Company Watchdog Thread
Post by: Fishy on June 29, 2015, 11:41:43 am
Sky Broadband Fibre

Ongoing issue with them.. no fault found according to them,, Bt engineer could find no fault but the speed isn't what's advertised.. Sky then saying they could send out a new router which will eliminate the BT openreach box but a cost involved.. told them to feck of and think again.. awaiting call back...
Title: Re: The Company Watchdog Thread
Post by: Fishy on June 29, 2015, 15:36:53 pm
Sky claiiming they need to raise a charge in order to send out a new router.. would discount something else to cover the cost but then what if it doesn't work then i have to send back then go thru all the cost stuff again.. forget it... you're not fulfulling your end of the deal with nowhere near advertised speed.. so cheerio..hello BT..booked in for mid July and actually working out £7 cheaper a month for broadband/line rental etc...
Title: Re: The Company Watchdog Thread
Post by: Bez on June 29, 2015, 22:41:41 pm
Quote from: Fishy on June 29, 2015, 15:36:53 pm
Sky claiiming they need to raise a charge in order to send out a new router.. would discount something else to cover the cost but then what if it doesn't work then i have to send back then go thru all the cost stuff again.. forget it... you're not fulfulling your end of the deal with nowhere near advertised speed.. so cheerio..hello BT..booked in for mid July and actually working out £7 cheaper a month for broadband/line rental etc...


Is BT still "Limited" to 40Gig ? we get through waaaaay more than that.... :-\
Title: Re: The Company Watchdog Thread
Post by: Fishy on June 30, 2015, 08:58:38 am
no unlimited fibre broadband  :) and also gets rid of the nasty router and open reach modem combo
Title: Re: The Company Watchdog Thread
Post by: Bez on June 30, 2015, 10:22:45 am
Quote from: Fishy on June 30, 2015, 08:58:38 am
no unlimited fibre broadband  :) and also gets rid of the nasty router and open reach modem combo


Ah, cool, about time too...may have to investigate that when my Sky contract is up....free BT Sport as well ?
Title: Re: The Company Watchdog Thread
Post by: Fishy on June 30, 2015, 11:03:56 am
well it's a £5 for me thru the sky box and thru ipad/browser etc    but i think you need to go with some BT TV package to get BT sport for free...

Will need to investigate what the new BT Hub 5 can do.. may have to ditch that for something that can do VPN and static routing if it's not up to the job...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on July 30, 2015, 14:00:51 pm
Just come off the phone with Scottish Power, sorting out a few formalities in the wake of the ombudsman's judgement in my favour.  All of a sudden I'm getting the, "Yes sir, no sir, three bags full sir" treatment.

Funny that.  ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on November 09, 2015, 15:15:52 pm
Taking up the fight with BT now..broadband speed has been dropping continually for about the last 18months.. .When fibre went in intially (with Sky) i was getting 33Mb down 6/7 up.. checking today i'm now 18 down and about 3/4 up...Have been on to them for the past couple of months with assurances that it would be fixed... Have lodged official complaint..will see what happens next..
Title: Re: The Company Watchdog Thread
Post by: Fishy on November 23, 2015, 15:14:34 pm
After numerous calls to BT had an engineer visit who could not find a fault despite his equipment reckoning that i should get 27/28 Mb down..(i'm getting 18/19).. his best guess is something like cross talk of the cabling due to the uptake of fibre from new customers... Nice enough bloke who left me his mobile in case it drops even more... so i can avoid phoning India :)
Title: Re: The Company Watchdog Thread
Post by: Bez on November 23, 2015, 18:59:57 pm
Quote from: Fishy on November 23, 2015, 15:14:34 pm
After numerous calls to BT had an engineer visit who could not find a fault despite his equipment reckoning that i should get 27/28 Mb down..(i'm getting 18/19).. his best guess is something like cross talk of the cabling due to the uptake of fibre from new customers... Nice enough bloke who left me his mobile in case it drops even more... so i can avoid phoning India :)


No crosstalk on fibre.....he must be talking about from your house to the cabinet...? Can he try another underground pair ?
Title: Re: The Company Watchdog Thread
Post by: Fishy on November 23, 2015, 19:42:36 pm
yes sorry from house to cabinet.. i think they are running out of capacity in the cabinet..
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on November 23, 2015, 19:42:47 pm
Twitter is brilliant for embarrassing companies into pulling heir finger out...virgin media, virgin east coast, seetickets have all felt my wrath in the last few months and problems have been sorted immediately...feckers...
Title: Re: The Company Watchdog Thread
Post by: Fishy on December 09, 2015, 11:13:44 am
fecking BT and still it drags on... c***s
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on December 18, 2015, 17:09:40 pm
 ::) ::)

Npower to pay £26m over billing and complaint failures (http://www.bbc.co.uk/news/business-35129788)

QuoteOfgem said the £26m would be divided between some of the worst affected customers and charity.

The settlement is the largest yet agreed between Ofgem and a "big six" energy supplier.

Npower was fined £2m in October 2011 for a similar offence.


QuoteBiggest penalties for energy suppliers:
Npower £26m
Complaints failure. Dec 2015
E.On £12m
Broke energy sales rules. May 2014
British Gas £11.1m
Failure to insulate homes. Dec 2014
SSE £10.5m
Mis-selling. May 2013
E.On £7.75m
Overcharging customers. April 2015
E.On £7m
Smart meter failure. November 2015
British Gas £5.6m
Preventing switching. April 2014
British Gas £2.5m
Mishandling complaints. July 2011
Scottish Power £2.4m
Failure to insulate homes. Dec 2014
Npower £2m
Mishandling complaints. Oct 2011
SSE £1.75m
Failure to insulate homes. Dec 2014


::) ::) ::)
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on December 18, 2015, 22:44:40 pm
Scottish Power trump Npower for being utter lobotomied inept useless c***s.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on December 19, 2015, 12:22:13 pm
Quote from: captainkurtz on December 18, 2015, 22:44:40 pm
Scottish Power trump Npower for being utter lobotomied inept useless c***s.


I agree, until recently.  Because recently I had a complaint against them upheld by the ombudsman on virtually every count - and, surprise, surprise, Scottish Power have actually treated me like an actual human being ever since.  And to be fair, since they had a three-month selling embargo imposed by Ofgem a while ago they have got their act together somewhat.  I'm wary all this may not necessarily last of course, but so far, so good(ish).
Title: Re: The Company Watchdog Thread
Post by: Fishy on December 20, 2015, 13:14:31 pm
Have kept with e-on again for a year.. have to say very decent company... already got an emaiil saying our credit balance will be in the bank in a few days...and the review plan is working out £50 cheapr a month...
Title: Re: The Company Watchdog Thread
Post by: zoony on December 22, 2015, 10:51:08 am
Vodafone have been top of the table for complaints against them for well over a year now.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on December 22, 2015, 11:48:34 am
Quote from: zoony on December 22, 2015, 10:51:08 amVodafone have been top of the table for complaints against them for well over a year now.


They're the absolute worst of the worst, in my experience.  I had a very strong case to take them to court for blatant fraud, but I got to the point where I just couldn't stand dealing with them any more.  They just have no shame whatsoever; they're a hideous, detestable outfit. :-\
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 19, 2016, 14:47:04 pm
Vodaphone.. stupid bastards can't even get a new phone delivered as promised by today... stupid fecking c***s...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 19, 2016, 15:26:01 pm
Quote from: Fishy on January 19, 2016, 14:47:04 pm
Vodaphone.. stupid bastards can't even get a new phone delivered as promised by today... stupid fecking c***s...


I'd sack em off, mate.  :-\
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 19, 2016, 16:11:01 pm
Now Friday..ffs apparently there was a problem after the order was put thru.. so why did the c*** i spoke to yesterday assure me all was Ok and it would be here by today.. lying c***ing fecktard... 
Title: Re: The Company Watchdog Thread
Post by: DavidL on January 19, 2016, 18:03:06 pm
Quote from: Fishy on January 19, 2016, 16:11:01 pm
lying c***ing fecktard...
Yeah, seems to have been a major birth defect about a quarter of a century ago - the world's full of the c***s now.  >:(
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 22, 2016, 13:45:08 pm
Quote from: Fishy on January 19, 2016, 16:11:01 pm
Now Friday..ffs apparently there was a problem after the order was put thru.. so why did the c*** i spoke to yesterday assure me all was Ok and it would be here by today.. lying c***ing fecktard...


scratch that..failed again.. now tomorrow maybe.. fecking c***ing feckers...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 22, 2016, 14:31:43 pm
Another name and shame for the blacklist: ordered a cot and mattress from Toys/Babies R Us three weeks ago, paying extra for Saturday delivery.

Long story kind of short:

The Saturday after comes and we take delivery of the mattress, but not the cot, even though they are on the same delivery note and have identical tracking numbers etc.  Delivery man is of course utterly oblivious and simply doing his rounds.

Several emails to BRUs Customer Service that promise a 24-hour turnaround yield nothing.  Ringing the store simply gets you fobbed off to Customer Services.  After a bit of digging, because there are absolutely no other options offered by BRUs other than an email address that simply spits out automated replies with false promises on them, we are told by a former dissatisfied customer that you can ring an obscure and not at all advertised customer services number.  Doing this apparently secret method, we're informed the cot has been "lost in the system", so we arrange a day for re-delivery.

The re-delivery date comes and goes, with Indie Lady waiting at home all day to accept it, which obviously turns out to be a complete waste of time.

One phone call later, after profuse apologies from the BRus Secret Customer Services Dept, another re-delivery date is arranged, being their third and final chance to get this seemingly insurmountable task of dispatching and delivering a f#cking cot correct.

A few days before we're expecting the cot, from completely out of the blue, Indie Lady gets a phone call at work from an unprofessionally irate and rude delivery driver with a cot, asking why no-one is at home to accept delivery of what turns out to be the original cot that we'd earlier been told had been lost in the system.  So he's sent away with a flea in his ear, and yet another follow-up call to BRUs has them once again apologizing profusely, but insisting a re-ordered cot will be delivered on the (third) day we'd re-arranged.

That day is today - as I write this, we still await delivery.

Throughout this three week debacle, BRUs and whichever cowboys keep botching their deliveries have been a classic case of "the left hand not knowing what the right hand is doing".  The dispatching, tracking and delivery system and the treatment of us as customers has mostly been utterly disgraceful from the outset.  Naturally we have submitted a complaint (the sole response so far being an automated acknowledgment email with the usual false turnaround promise on it - quelle surprise!).  If this is how Toys/Babies R Us treat their customers - especially expectant parents - then they can go swivel.  Shambolic outfit.  >:( >:(

UPDATE: Missus phoned them again (since they don't provide any tracking or delivery information of any sort) and they've now advised it's going take another day. FFS  >:( >:( >:(
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 23, 2016, 11:33:24 am
Quote from: Fishy on January 22, 2016, 13:45:08 pm
scratch that..failed again.. now tomorrow maybe.. fecking c***ing feckers...


failed again..... useless fecking morons...
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 25, 2016, 09:38:59 am
Quote from: Fishy on January 23, 2016, 11:33:24 am
failed again..... useless fecking morons...


no amount of shouting at these pricks does any good.. they have to be the most incompetent, useless feckctards i have ever come across... oh and surprise surprise still no phone in sight...
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 26, 2016, 12:58:10 pm
oh God this is getting very strange... another web chat shouting match yesterday and then gave up on that and got thru to some poor bastard who guaranteed that i would have a phone by today... however late yesterday this phone appears out of the blue.... on checking the original order it still has it as unconfirmed so not exactly sure wtf is going on... played dumb this morning to enquire about the phone to be told the same story as Ive been getting all week namely.. order hasn't gone thru.. we;ll get the "superuser" team... (vodafone are neither super nor a team !!!) to sort this out and get the phone to you tomorrow... i think i may have about 3 or 4 new phones coming to me at this rate... fecking idiots the lot of them...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 26, 2016, 14:22:12 pm
Well, our cot arrived at the fourth time of asking.  ::)

Left a - ahem - quite critical message on the Babies R Us Facebook page for all to see.  Got a message back asking me to message them privately.  Let's see what they have to say for themselves...
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 29, 2016, 09:48:46 am
another handset duly arrived...
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 29, 2016, 15:14:47 pm
Scottish Power.
c***s.
Title: Re: The Company Watchdog Thread
Post by: Fishy on January 29, 2016, 16:16:40 pm
BT

complete morons...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on February 09, 2016, 10:26:53 am
Scottish Power have sent a letter demanding final settlement of an amount for which I set up an ongoing payment schedule last year.  An amount that accumulated while they made a complete botch job of my account over a two-year period and resulted in the ombudsman ruling against them.  Hmmm...email reply sent with a threat of (yet another) complaint.  ::)
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on February 09, 2016, 12:21:56 pm
Don't bother with emails.  Tweet them.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on February 09, 2016, 12:25:52 pm
Quote from: captainkurtz on February 09, 2016, 12:21:56 pm
Don't bother with emails.  Tweet them.


Ah - I'm not a Tweeterer. :)  Ball is in their court anyway. 
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on February 09, 2016, 12:48:13 pm
Quote from: Matt2112 on February 09, 2016, 12:25:52 pm
Ah - I'm not a Tweeterer. :)  Ball is in their court anyway.

An issue I had for 18 months - that didn't involve a great deal of money, but large amounts of ineptitude and not actioning things properly - was resolved within a few minutes once I tweeted scottish power about just how shit they were.  :)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on February 11, 2016, 19:36:48 pm
Apology and contrition from Scottish Power received.  ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on February 11, 2016, 20:37:12 pm
Quote from: captainkurtz on February 09, 2016, 12:48:13 pm
An issue I had for 18 months - that didn't involve a great deal of money, but large amounts of ineptitude and not actioning things properly - was resolved within a few minutes once I tweeted scottish power about just how shit they were.  :)


any chance you could twwet Bt and tell them waht a bunch of fecking retards they are please...
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 12, 2016, 11:59:17 am
Cooke and Lewis.. fecking morons... our wine cooler packed in so guy came out last week to fix... he topped up the gas which seem to do the trick but next day back to stupidly high temp.... so booked in again for yesterday....(and we'd paid upfront for this .. company policy !!??  Anyway we're meant to get a call before 9am with an approx time for the visit...... he managed it the first week but nothing this time.. so after nine i call them up about this.. told he'll be with us between 2pm and 5pm.. fair enough... so 5pm comes and goes no word from anyone.. so i phone them up to find out wtf is happening... "he'll be with you in half an hour"...  so we get to half six nothing... phone them again... "he'll be with you by 7"....   7pm comes and goes... phone them again  he's been held up be with you asap.. sorry not good enough i want a time.... ok just leaving his satnav says 7.32  quarter to 8..phone them back and getting a bit shouty now...  the bloke had gone to the wrong job..be with you asap.. nope put me thru to a manager please....  so this poor bastard gets an absolute earful... so when tf is this guy going to get here..it's now just before 8 ?!!  20 misn.. so is that 20 mins from now or 20 from whenever he finishes the job ??      Told them he had to half 8 or forget it and i'll take my money back (which wasn't an issue)...... 8.30 comes and goes so feck him we thought then 8.40 ring of the bell and this fecking bastard is standing there....... he was allegedly told to forget it if he couldn't make 8.30..jaysus...

Apparently when i was told half and hour he was over 50 miles away.. also interestingly he said that when you phone up you basically get told anything just try and placate you... So a shouty email going to the poor bastrd of a customer services dept i spoke to.. and i'll be asking for some additional compensation whcih he said they didn't do... Asked him if he were in my position and had taken a day off work to sit for some bloke who hadn't appeard by 8 pm at the time with no phone calls from anybody about getting delayed, with me doing all the chasing if that was acceptable to him and wouldn't he be looking for something.. even a goodwill gesture.. he said No he wouldn't.. fecking clown...

So add Cooke and Lewis service repairs to the growing list of c*** companies...
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on March 12, 2016, 12:21:23 pm
I've had dealings with them.  fecking wank.  Aren't they B&Q's own brand - or at least B&Q seem to be the only place that stock their stuff.

NRAM - Northern Rocks commercial lending arm.  Been trying to get them to change the address they have for my monthly business loan statements - after 3 months, its still not done.  Details changed at companies house, signed letters from the other 2 directors, certified copy of one of the directors wedding certificate isnt enough.  And yet a deal to borrow half a million sobs 10 years ago was pretty much done on a handshake and a choclolate honob.

Useless fecking twats.
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 15, 2016, 14:30:12 pm
Vodafone.. feck... life isn't long enough to tell the story...
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on March 15, 2016, 15:13:41 pm
Scottish power keep calling me and hanging up when I answer.

Last persons got told that their mother sucks big elephant cock...
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 24, 2016, 11:49:00 am
vodafone!  complete incompetent wanking fecking c***ing shitting fecking bastards..
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 24, 2016, 12:28:39 pm
Quote from: Fishy on March 24, 2016, 11:49:00 am
vodafone!  complete incompetent wanking fecking c***ing shitting fecking bastards..


And, as I told them so without fear of litigation, "fraudsters".  Don't forget that one.  ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 24, 2016, 12:34:56 pm
Quote from: Matt2112 on March 24, 2016, 12:28:39 pm
And, as I told them so without fear of litigation, "fraudsters".  Don't forget that one.  ::)


the amended bill i was assured of twice has been rejected by the bill amendment team...  unbelievable..some poor bastard is going to get a phone call after lunch and get it both barrels...
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 24, 2016, 16:41:30 pm
Quote from: Fishy on March 24, 2016, 12:34:56 pm
the amended bill i was assured of twice has been rejected by the bill amendment team...  unbelievable..some poor bastard is going to get a phone call after lunch and get it both barrels...


an hour and a half phone call later and all resolved.... and i didn't shout once at anybody...  well done me   :)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 25, 2016, 02:05:08 am
Quote from: Fishy on March 24, 2016, 16:41:30 pm
an hour and a half phone call later and all resolved.... and i didn't shout once at anybody...  well done me   :)


An hour and a half of your time though.  You could have been listening to PoW and HYF.   ;D
Title: Re: The Company Watchdog Thread
Post by: döm on March 25, 2016, 11:16:37 am
Quote from: Fishy on March 12, 2016, 11:59:17 am
Cooke and Lewis.. fecking morons... our wine cooler packed in so guy came out last week to fix... he topped up the gas which seem to do the trick but next day back to stupidly high temp.... so booked in again for yesterday....(and we'd paid upfront for this .. company policy !!??  Anyway we're meant to get a call before 9am with an approx time for the visit...... he managed it the first week but nothing this time.. so after nine i call them up about this.. told he'll be with us between 2pm and 5pm.. fair enough... so 5pm comes and goes no word from anyone.. so i phone them up to find out wtf is happening... "he'll be with you in half an hour"...  so we get to half six nothing... phone them again... "he'll be with you by 7"....   7pm comes and goes... phone them again  he's been held up be with you asap.. sorry not good enough i want a time.... ok just leaving his satnav says 7.32  quarter to 8..phone them back and getting a bit shouty now...  the bloke had gone to the wrong job..be with you asap.. nope put me thru to a manager please....  so this poor bastard gets an absolute earful... so when tf is this guy going to get here..it's now just before 8 ?!!  20 misn.. so is that 20 mins from now or 20 from whenever he finishes the job ??      Told them he had to half 8 or forget it and i'll take my money back (which wasn't an issue)...... 8.30 comes and goes so feck him we thought then 8.40 ring of the bell and this fecking bastard is standing there....... he was allegedly told to forget it if he couldn't make 8.30..jaysus...

Apparently when i was told half and hour he was over 50 miles away.. also interestingly he said that when you phone up you basically get told anything just try and placate you... So a shouty email going to the poor bastrd of a customer services dept i spoke to.. and i'll be asking for some additional compensation whcih he said they didn't do... Asked him if he were in my position and had taken a day off work to sit for some bloke who hadn't appeard by 8 pm at the time with no phone calls from anybody about getting delayed, with me doing all the chasing if that was acceptable to him and wouldn't he be looking for something.. even a goodwill gesture.. he said No he wouldn't.. fecking clown...

So add Cooke and Lewis service repairs to the growing list of c*** companies...


Sounds like the guy who turned up  at your door at 8.40 had a great day.  Pity him more than you tbh!
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 25, 2016, 13:13:56 pm
don't give a feck about that guy i'm afraid.. he was fecking useless as well...
Title: Re: The Company Watchdog Thread
Post by: döm on March 25, 2016, 14:26:45 pm
Quote from: Fishy on March 25, 2016, 13:13:56 pm
don't give a feck about that guy i'm afraid.. he was fecking useless as well...


  having to take a day off work as the wine cooler had broken down - dictionary definition of a 1st World problem  ;D
Title: Re: The Company Watchdog Thread
Post by: Fishy on March 30, 2016, 15:30:44 pm
vodafone complaints soar...

http://www.bbc.co.uk/news/technology-35925146
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 31, 2016, 11:11:39 am
Computer-generated debt-chasing letters, emails and phone calls erroneously arriving from Scottish Power again, despite them sending an apology to me for exactly the same thing only a few weeks ago.

I've had enough - they are about to be binned off for good.  >:(

Title: Re: The Company Watchdog Thread
Post by: Fishy on April 04, 2016, 09:51:17 am
Quote from: Fishy on March 12, 2016, 11:59:17 am
Cooke and Lewis.. fecking morons... our wine cooler packed in so guy came out last week to fix... he topped up the gas which seem to do the trick but next day back to stupidly high temp.... so booked in again for yesterday....(and we'd paid upfront for this .. company policy !!??  Anyway we're meant to get a call before 9am with an approx time for the visit...... he managed it the first week but nothing this time.. so after nine i call them up about this.. told he'll be with us between 2pm and 5pm.. fair enough... so 5pm comes and goes no word from anyone.. so i phone them up to find out wtf is happening... "he'll be with you in half an hour"...  so we get to half six nothing... phone them again... "he'll be with you by 7"....   7pm comes and goes... phone them again  he's been held up be with you asap.. sorry not good enough i want a time.... ok just leaving his satnav says 7.32  quarter to 8..phone them back and getting a bit shouty now...  the bloke had gone to the wrong job..be with you asap.. nope put me thru to a manager please....  so this poor bastard gets an absolute earful... so when tf is this guy going to get here..it's now just before 8 ?!!  20 misn.. so is that 20 mins from now or 20 from whenever he finishes the job ??      Told them he had to half 8 or forget it and i'll take my money back (which wasn't an issue)...... 8.30 comes and goes so feck him we thought then 8.40 ring of the bell and this fecking bastard is standing there....... he was allegedly told to forget it if he couldn't make 8.30..jaysus...

Apparently when i was told half and hour he was over 50 miles away.. also interestingly he said that when you phone up you basically get told anything just try and placate you... So a shouty email going to the poor bastrd of a customer services dept i spoke to.. and i'll be asking for some additional compensation whcih he said they didn't do... Asked him if he were in my position and had taken a day off work to sit for some bloke who hadn't appeard by 8 pm at the time with no phone calls from anybody about getting delayed, with me doing all the chasing if that was acceptable to him and wouldn't he be looking for something.. even a goodwill gesture.. he said No he wouldn't.. fecking clown...

So add Cooke and Lewis service repairs to the growing list of c*** companies...


and the £25 compnesation cheque pops thru the door which they said they didn't do...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 14, 2016, 14:11:11 pm
Angry message to SP saying they are on their absolute last chance.  Grovelling apology and explanation received within minutes...  ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on April 20, 2016, 09:12:52 am
Scottish Power...oh dear..

http://www.bbc.co.uk/news/uk-scotland-scotland-business-36089288
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 20, 2016, 12:02:30 pm
 ::) ::) ::)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 26, 2016, 09:59:48 am
Scottish Power fined £18m for poor customer service (http://www.theguardian.com/business/2016/apr/26/scottish-power-fined-18m-pounds-for-poor-customer-service-ofgem)

::) ::) ::) ::) ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on April 26, 2016, 10:13:24 am
lol....
Title: Re: The Company Watchdog Thread
Post by: Fishy on September 01, 2016, 10:39:07 am
http://www.bbc.co.uk/news/business-37239780

and the worst just keep getting worse....  :)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on September 01, 2016, 13:19:51 pm
QuoteA Citizens Advice league table shows that SSE had the lowest level of complaints, at just 22.5 per 100,000 customers.

EDF, British Gas and E.On took second, fourth and fifth spot respectively.

But big rivals Npower and Scottish Power came near the bottom of the league table, compiled for the April to June quarter this year.


Quelle effing surprise. ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on September 01, 2016, 13:53:44 pm
I would agree about e-on .been with them for about 2-3 years now... never a problem and any surplus at the end of the year as always been paid back and indeed they cut our direct debit a few months ago... very satisfied with them...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on September 01, 2016, 14:34:39 pm
Good to hear; Scottish Power have been nice as pie to me since I took them to the cleaners via the ombudsman last year.  So I'm happy for now but it's a shame it takes such measures with some of these cowboys.  :-\
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on September 01, 2016, 19:18:31 pm
Quote from: Fishy on September 01, 2016, 13:53:44 pm
I would agree about e-on .been with them for about 2-3 years now... never a problem and any surplus at the end of the year as always been paid back and indeed they cut our direct debit a few months ago... very satisfied with them...

About to get the ombudsmen on their ass.  Useless fecks.
Title: Re: The Company Watchdog Thread
Post by: Fishy on September 02, 2016, 09:12:52 am
Quote from: captainkurtz on September 01, 2016, 19:18:31 pm
About to get the ombudsmen on their ass.  Useless fecks.


oh dear..... ::) ::)
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 07, 2016, 13:17:58 pm
LAdies and gentlemen..i give DirectLine Insurance...   complete c***s.......
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 07, 2016, 13:35:00 pm
Fish junior's car renewal came in.. expecting 2 years NCB.. one year built up under his mum's policy and one year under his own policy. These c***s are now trying to make out that the NCB under the parent's policy is only a named driver discount..so effectively he started at 0 NCB last year and has now built up 1 years NCB.  their own website states clearly...

"Be a named driver. Before you get your own car consider being a named driver on your parents' car. Often you can build up no-claim discount and then transfer it across when you then take out a policy of your own. This can help bring down the cost of a young driver's car insurance."

They then state ah yes it's not clear is it... i then say so i've been mis-sold a product what you going to do about it.. them.... nothing we can do..very sorry tho....

So now got a phone number and some poor bastard is going to get a ranty shouty bloke on the phone to them...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on October 07, 2016, 14:53:41 pm
The thing is, you and I and Hass and everyone else on this thread know very well that these cynical, corporate customer-despising, money-loving c***s are well aware they are wrong on things like that, but will try it on anyway, in full knowledge that for every customer that takes them to task there will be several more that will give up after being ground down by fob-offs, denial, obfuscation, willful incompetence etc etc.  It clearly must be worth the fines, advertising embargos etc etc the regulators have to keep slapping on them. They are just c**ts.  >:(
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 07, 2016, 15:03:58 pm
I setup a twitter a/c to let the world know and within seconds got a reply.. now having a twitter chat/rant with someone looking into it...
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on October 07, 2016, 15:14:32 pm
Yes, that seems to be effective; they come across all nicey-nicey when everyone's watching.
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 07, 2016, 15:31:43 pm
Ha ! result kind of.... and they admitted again the wording wasn't clear...... they're giving him the extra year's NCB but say the price doesn't change as he's already getting the named driver discount.. so basically he was getting it but they called it something else... so now that's got NCB for two years we'll use that and get other quotes and DirectLine can go feck themselves...

Power to the People !
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 07, 2016, 16:32:55 pm
Just for a laugh i thought i'd try a new quote via DirectLine with the newly acquired two years NCB.. the quote worked out £60 cheaper and they've renewed on that price..unbelievable.. so feck you DirectLine you stupid bastards
Title: Re: The Company Watchdog Thread
Post by: DavidL on October 07, 2016, 19:00:07 pm
Quote from: Fishy on October 07, 2016, 16:32:55 pm
Just for a laugh i thought i'd try a new quote via DirectLine with the newly acquired two years NCB.. the quote worked out £60 cheaper and they've renewed on that price..unbelievable.. so feck you DirectLine you stupid bastards
Stupid c***s indeed
Title: Re: The Company Watchdog Thread
Post by: Fishy on October 26, 2016, 10:11:36 am
ha ! vodafone fined again..

http://www.bbc.co.uk/news/business-37772118
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on October 26, 2016, 10:36:35 am
Quote from: Fishy on October 26, 2016, 10:11:36 am
ha ! vodafone fined again..

http://www.bbc.co.uk/news/business-37772118


The equivalent of spare change for them, but still satisfying to see.  Once again, I must state that given my personal experience as an erstwhile Vodafone customer I can, as I did to them at the time, and have done since privately and publicly via various media, call them out as CORPORATE THEIVES, and (still) provide documentary proof of such, without fear of any litigation.  They are most most c**tish of all these swindling corporate c**ts.  >:(
Title: Re: The Company Watchdog Thread
Post by: Nick on October 29, 2016, 11:00:18 am
NPOWER --- aaaggh, aaggh, aaaghh. Useless absolutely useless. Changed online to them and received a confirmation email, apparently account never set up and cannot give tariff confirmed to me. Missed out on £80 cashback and have now slipped back onto a higher rate with my old supplier.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on October 30, 2016, 01:38:47 am
We feel your pain, Nick.

Have you noticed how when things go "wrong" with these c**ts it never, ever goes "wrong" in your favour?

Funny that.  ::)
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on December 09, 2016, 16:53:02 pm
feck you e-on, you useless thieving twatty bastards!

Ombudsmen rang me today and found in my favour.

£75 compensation but more importantly a letter of apology and my default for non payment lifted.

All over a bill that was £20 too much.

I fecking hate utility companies.
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on December 09, 2016, 18:22:34 pm
I should mention that TerrBerr was very helpful....shame there aren't more like her at E-on...
Title: Re: The Company Watchdog Thread
Post by: Bez on December 09, 2016, 22:18:39 pm
Quote from: captainkurtz on December 09, 2016, 18:22:34 pm
I should mention that TerrBerr was very helpful....shame there aren't more like her at E-on...


Where's the "like" button
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on December 23, 2016, 09:18:57 am
Quote from: captainkurtz on December 09, 2016, 16:53:02 pm
feck you e-on, you useless thieving twatty bastards!

Ombudsmen rang me today and found in my favour.

£75 compensation but more importantly a letter of apology and my default for non payment lifted.

All over a bill that was £20 too much.

I fecking hate utility companies.

fecking hell, e-on (EE-or, more like, fecking donkeys) have challenged the Ombudsmen findings and submitting further representations!  And yet they couldn't produce a bill that was correct in 12 months!  And surely the deadline for submitting info has passed....feckssake.  >:(
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on December 23, 2016, 09:54:50 am
Quote from: captainkurtz on December 23, 2016, 09:18:57 am
fecking hell, e-on (EE-or, more like, fecking donkeys) have challenged the Ombudsmen findings and submitting further representations!  And yet they couldn't produce a bill that was correct in 12 months!  And surely the deadline for submitting info has passed....feckssake.  >:(



Jaysus...that ineptitude trumps even Scottish Power who at least had the decency to hold their hands up.  :-\
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 17, 2017, 22:04:33 pm
Long story short, fibre broadband was suddenly and mysteriously disconnected overnight.  Turns out when I switched to Plus Net a couple of months ago they never completed the switchover of the phone number, which was still live last night until the previous provider finally closed my old account.

So we'll be without broadband for an indefinite period until it's sorted - could be restored tomorrow, could be next week...

I just despair at the ineptitude of these people.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 24, 2017, 15:12:35 pm
Quote from: Matt2112 on January 17, 2017, 22:04:33 pm
Long story short, fibre broadband was suddenly and mysteriously disconnected overnight.  Turns out when I switched to Plus Net a couple of months ago they never completed the switchover of the phone number, which was still live last night until the previous provider finally closed my old account.

So we'll be without broadband for an indefinite period until it's sorted - could be restored tomorrow, could be next week...

I just despair at the ineptitude of these people.



Update:  credit where it's due, Plusnet resolved this as quickly as they could, credited my account and refunded it to my bank account, all without undue fuss.  Now, if it had been Talktalk I know from experience this would have been a far more painful, messy and interminable affair.
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 24, 2017, 15:24:46 pm
Moved from OVO to Scottish Power.

OVO first class, tip top service, lovely reps, excellent music whilst on (very short) hold - Aretha, Nine Simone, Prefab Sprout...

Scottish Power already fecking up, in ways I can't even be arsed to go into....fecks sake.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 24, 2017, 16:21:10 pm
Quote from: captainkurtz on January 24, 2017, 15:24:46 pm
Moved from OVO to Scottish Power.

OVO first class, tip top service, lovely reps, excellent music whilst on (very short) hold - Aretha, Nine Simone, Prefab Sprout...

Scottish Power already fecking up, in ways I can't even be arsed to go into....fecks sake.



Did I ever mention I had to take Scottish Power to the ombudsman, who found in my favour on every count except one technicality?  I wish you luck, Hass.  :-\ ::) ;)
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 24, 2017, 17:40:04 pm
Quote from: Matt2112 on January 24, 2017, 16:21:10 pm

Did I ever mention I had to take Scottish Power to the ombudsman, who found in my favour on every count except one technicality?  I wish you luck, Hass.  :-\ ::) ;)

I know....these things should be so simple..... ::)
Title: Re: The Company Watchdog Thread
Post by: Bez on January 25, 2017, 09:40:07 am
Quote from: Matt2112 on January 24, 2017, 16:21:10 pm

Did I ever mention I had to take Scottish Power to the ombudsman,


Not sure that you did, mate....maybe we can go over it next time you're down for beer  ;)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 25, 2017, 09:47:10 am
Quote from: Bez on January 25, 2017, 09:40:07 am
Not sure that you did, mate....maybe we can go over it next time you're down for beer  ;)



Yes, though I'd prefer to keep the discussion light, I'm on Ramipril because of my "accident" as it is...  ::) ;)
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 25, 2017, 13:13:17 pm
Quote from: captainkurtz on December 23, 2016, 09:18:57 am
fecking hell, e-on (EE-or, more like, fecking donkeys) have challenged the Ombudsmen findings and submitting further representations!  And yet they couldn't produce a bill that was correct in 12 months!  And surely the deadline for submitting info has passed....feckssake.  >:(



And today, I received the ombudsmans verdict...




Following our review, our decision is that E.ON should:[/size][/font]
[/size]• take steps to remove the default from your credit file relating to late payment of your bill dated 27 December 2015;
• issue an apology in writing to your forwarding address of       in recognition of its shortfalls in service; and
• make a direct payment to your bank account, or issue a cheque to your forwarding address for £75 as a gesture of goodwill for the shortfalls.
[/size][/font]
[/size]As you have already confirmed your acceptance of the proposal, the remedy is now binding on E.ON.[/size][/font]
[/size]E.ON must complete the remedy within 28 days.[/size][/font]
[/size]
[/size]
[/size] ;D

Title: Re: The Company Watchdog Thread
Post by: Bisto on January 25, 2017, 13:32:53 pm
Result!😎 Justice is served.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 25, 2017, 15:16:10 pm
Yep, bang to rights.  Twunts.
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 28, 2017, 12:07:49 pm
Quote from: captainkurtz on January 24, 2017, 15:24:46 pm
Moved from OVO to Scottish Power.

OVO first class, tip top service, lovely reps, excellent music whilst on (very short) hold - Aretha, Nine Simone, Prefab Sprout...

Scottish Power already fecking up, in ways I can't even be arsed to go into....fecks sake.


fecking hell.  Seemingly, Scottish Power are too incompetent to organise a transfer of my Gas.  Despite them telling me verbally and via email that its in process, a lady from the complaints department rang this morning to say nothing is in place.

Told them to release me from my electricity account and they can go feck themselves re the exit fees.  Lady told me fair enough and is sending me £25 compensation.

Back to OVO - who are fecking lovely and competent.

How/why the feck can a utility company be so shit?  Unable to organise a fecking switchover?  Jesus.  >:(
Title: Re: The Company Watchdog Thread
Post by: Fishy on February 03, 2017, 13:24:26 pm
Npower just about to hike up their prices...
Title: Re: The Company Watchdog Thread
Post by: DavidL on February 03, 2017, 17:57:05 pm
Quote from: Fishy on February 03, 2017, 13:24:26 pm
Npower just about to hike up their prices...
Yes indeed. I've just looked at changing my EDF tariff before they do the same. Of course it will be a more expensive product but it may be better to get on that before their own price hikes (current tariff runs until June).
Just been on Money Supermarket to see what the cheapest option is.........Scottish Power (fixed until March 2018). It's still more than I'm on now, of course.

Should I stay or should I go??
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on February 03, 2017, 19:07:30 pm
Quote from: DavidL on February 03, 2017, 17:57:05 pm
Yes indeed. I've just looked at changing my EDF tariff before they do the same. Of course it will be a more expensive product but it may be better to get on that before their own price hikes (current tariff runs until June).
Just been on Money Supermarket to see what the cheapest option is.........Scottish Power (fixed until March 2018). It's still more than I'm on now, of course.

Should I stay or should I go??

My OVO deal came to an end on Jan 7th.  Went on uswitch - Scottish Power could save me £700 per year.  So I bite the bullet, despite loving the way OVO go about their business and the fact that everyone you speak to there don't seem like complete fecktards.


Scottish Power send me an email 3 weeks later telling me they've taken over gas and electric and asking for meter reads.  Only I can't enter the meter reads because there's not enough boxes on their site to give a proper reading.  First knobend tells me to just leave the last digit off.  Second knobend a few days later tells me I must not be reading my meter correctly (he got both barrels).  Finally, speak to a lady the next day who tells me for some reason they've neglected to take over my gas - they've only taken over the electric.


I tell them they are fecking incompetent and I want to take my electric back to OVO and they can go feck themselves if they think they are charging me an exit fee.  She agrees that they are useless, waves the exit fee and sends me £20 in compensation.


I'm back with OVO - the only utility company that doesn't operate like a bunch of c***s.  Worth £700 of my money, frankly.
Title: Re: The Company Watchdog Thread
Post by: DavidL on February 03, 2017, 20:54:30 pm
Quote from: captainkurtz on February 03, 2017, 19:07:30 pm
My OVO deal came to an end on Jan 7th.  Went on uswitch - Scottish Power could save me £700 per year.  So I bite the bullet, despite loving the way OVO go about their business and the fact that everyone you speak to there don't seem like complete fecktards.


Scottish Power send me an email 3 weeks later telling me they've taken over gas and electric and asking for meter reads.  Only I can't enter the meter reads because there's not enough boxes on their site to give a proper reading.  First knobend tells me to just leave the last digit off.  Second knobend a few days later tells me I must not be reading my meter correctly (he got both barrels).  Finally, speak to a lady the next day who tells me for some reason they've neglected to take over my gas - they've only taken over the electric.


I tell them they are fecking incompetent and I want to take my electric back to OVO and they can go feck themselves if they think they are charging me an exit fee.  She agrees that they are useless, waves the exit fee and sends me £20 in compensation.


I'm back with OVO - the only utility company that doesn't operate like a bunch of c***s.  Worth £700 of my money, frankly.
I think staying where I am (but changing tariff) and paying just over £100 more is a price worth paying to save having that sort of nightmare.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on February 04, 2017, 10:53:06 am
Yes, DO NOT go with Scottish Power.  I'm only with them myself because it required the ombudsman and I to take them to the cleaners before they started managing my account properly.  I have their tariffs locked in until November, when I'll review and likely jump ship.
Title: Re: The Company Watchdog Thread
Post by: Fishy on February 07, 2017, 13:21:38 pm
And now one of the better companies...Dyson

Noticed the suction on the thing wasn't great so checked it out and I noticed the tube was ripped.  Knowing it was only a couple of years old I googled around and the company claimed to have a 5yr warranty on devices that had been registered. So not having registered I sent off a speculative email asking if we provided proof of purchase etc would we be able to claim under this warranty. reply back a few hours later saying send us proof of receipt, serial number , name /address etc etc and they'd look into it. So emailed back photos of what they needed and a reply email this morning saying no problems, you're covered, and we'll send out a replacement part free of charge.  Wonderful !

Well done Dyson
Title: Re: The Company Watchdog Thread
Post by: Bez on February 07, 2017, 23:40:04 pm
Quote from: Fishy on February 07, 2017, 13:21:38 pm
And now one of the better companies...Dyson

Noticed the suction on the thing wasn't great so checked it out and I noticed the tube was ripped.  Knowing it was only a couple of years old I googled around and the company claimed to have a 5yr warranty on devices that had been registered. So not having registered I sent off a speculative email asking if we provided proof of purchase etc would we be able to claim under this warranty. reply back a few hours later saying send us proof of receipt, serial number , name /address etc etc and they'd look into it. So emailed back photos of what they needed and a reply email this morning saying no problems, you're covered, and we'll send out a replacement part free of charge.  Wonderful !

Well done Dyson


We had a Dyson upright for a number of years....it was like "trigger's Broom" by the time we finally replaced it....an excellent company to deal with
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on February 09, 2017, 13:45:39 pm
The most derisory apology letter arrived from E-on today with a cheque for £75.00

No mention at all of lifting the default with the credit agency.  Spoke to E-on got another 'computer says no' chimp.  Spoke to the Ombudsmen - and I'm expected to just take E-on's word for it, that they've lifted.  Given their utter incompetence thus far, I can assume they won't be bothering their arse.

c***s.
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on February 10, 2017, 12:22:46 pm
Fair play - full letter of apology arrived this morning together with confirmation of removal of negative info with Equifax.

£75 cheque used to pay for the first 3 sabbath records on deluxe double vinyl.

Cheers E-on!
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on May 25, 2017, 07:46:54 am
Guess what, folks - Scottish Power are up to their old tricks again with my account.

Long, long, complicated story short: yesterday I noticed some unexpected activity on my account so I rang to query it.  What followed was a torturous journey down Scottish Power's customer services rabbit hole, with a call that lasted 93 MINUTES, in which I spoke to 7 PEOPLE...mostly because I was passed from department to department, and back again, which each one denying it was their responsibity and with me having to confirm my details and explain my query anew every single time.

Turns out they have made an completely unauthorised transfer of a debt from a previous account (left over from the debacle last time when I had to refer them to the ombudsman) to my existing account and have used payments I've made for usage on my existing account to pay off the old debt!!

The sheer level of ineptitude and underhand tactics of this outfit actually leaves me aghast.  I just don't know how they continue to operate as a going concern, nor how they're allowed to.

Complaint going in today when I've calmed down a bit.
Title: Re: The Company Watchdog Thread
Post by: The Letter R on May 25, 2017, 08:00:41 am
Sounds like a nightmare mate - hope you get it sorted and quickly!!
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on May 30, 2017, 16:03:27 pm
Just been poring through my online Scottish Power bills.  If my reckoning is correct, over the better part of the last two years (i.e. since I took them to the cleaners via the ombudsman) I've been overcharged just shy of £400.  And that's separate to the matter of them taking duplicated payments...  ::)       
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on July 06, 2017, 19:05:39 pm
Okay, six weeks after my original complaint I today received a letter purporting to "resolve" and "close" the matter.

Well, not only does it not even begin to do either, but calimitiously misunderstands the issue in the first place.  Six weeks and I end up in an even more confused situation than when I started.

Just been on the phone with them for 20 minutes telling them I'm referring them to the ombudsman (again) and changing suppliers.  Pleaded with me not to.

But I have simply had enough.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on July 31, 2017, 22:54:37 pm
Scottish Power have had plenty of time to resolve my issues, yet as ever they treat their customers with contempt, with an ineptitude that is the stuff of cosmic infamy.

I've manged to switch my electricity to Ovo; however I can't switch the gas account because of a debit balance that is entirely Scottish Power's error.

Complaint finally submitted to the ombudsman.

Unfortunately the initial submission is limited to 6,000 characters.

My initial draft was 2,587 words long.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on October 26, 2017, 16:42:20 pm
Quote from: Matt2112 on July 31, 2017, 22:54:37 pm
Scottish Power have had plenty of time to resolve my issues, yet as ever they treat their customers with contempt, with an ineptitude that is the stuff of cosmic infamy.

I've manged to switch my electricity to Ovo; however I can't switch the gas account because of a debit balance that is entirely Scottish Power's error.

Complaint finally submitted to the ombudsman.

Unfortunately the initial submission is limited to 6,000 characters.

My initial draft was 2,587 words long.



The ombudsman's findings are in.


They have found Scottish Power to be guilty of two failures in customer service; have ordered them to credit me with a £50.00 goodwill gesture; have ordered them to apply back-billing calculations for payments for debt they shouldn't have taken (which by my records total £140.00!!!); and ordered them to formally apologise.


It's not quite that simple however: some of the rulings (welcome as they are) are based on technicalities which have come about inadvertently; and the ombudsman has taken some of Scottish Power's claims in their response as granted, when they are clearly, unambiguously and demonstrably false.


Fortunately I do get an opportunity to respond to the ombudsman's findings, though hopefully it won't take the submission of 2,000+ words this time.   


Title: Re: The Company Watchdog Thread
Post by: zoony on October 27, 2017, 13:31:01 pm
Hope you get justice in the end mate.
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on November 29, 2017, 12:11:04 pm
Update:

With the ombudsman's final decision imminent, I have in the meantime had to separately submit two further complaints to Scottish Power: one for my Electricity account, as they still haven't refunded my remaining credit balance some 9 weeks after their deadline; and one for my gas account, as they are still taking "debt" payments despite my account being comfortably in credit.

The good news is that the switching process for the gas account is finally underway and I should be unburdened of their utterly appalling, contemptible so-called "service" by about this time next week.       
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 23, 2018, 11:47:01 am
The saga continues.

Long story short (again): the ombudsman found in my favour (again) and Scottish Shower had a deadline of last Friday to implement four binding "remedies"; however, surprise surprise, they've failed to implement two of them - ombudsman informed, so we'll see what happens next.

In the meantime, I recommend checking out the endless list of one star reviews and ranting complaints about these cowboys on Trustpilot; here's what I posted on that site yesterday: 

The endless list of one star reviews is of absolutely no surprise to me. I've taken Scottish Shower to the ombudsman twice and they've been penalised on both occasions for their incomprehensibly appalling customer service and gross mismanagement of my account, both of which were at a level of ineptitude I simply did not believe was humanly possible.

Please do your blood pressure and your sanity a massive favour and avoid these utterly shameless, customer-despising cowboys at all costs because, trust me, they will make your life a living hell for months on end; I strongly urge everyone to wash their hands of them - they're the E.coli of electricity suppliers.
Title: Re: The Company Watchdog Thread
Post by: captainkurtz on January 23, 2018, 13:13:11 pm
Scottish Power are a fecking disgrace.  They can't do anything correctly.

Title: Re: The Company Watchdog Thread
Post by: Matt2112 on January 25, 2018, 12:15:35 pm
 ::) ::) ::) ::) ::)

Glasgow woman offered £20 by bungling Scottish Power bosses... after they sent her a debt letter saying she was DEAD (https://www.thescottishsun.co.uk/news/2128546/glasgow-woman-kathleen-coyle-20-scottish-power-letter-saying-she-died/)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on March 27, 2018, 13:02:06 pm
Spoke with the Glasgow Sheriff Court this morning.  My case is being booked and I have paid the fee.

So let's see where Scottish Power's procrastinations, obfuscations, misrepresentations, gross ineptitude and contempt for their customer gets them now.  The f#cks.  ::) 
Title: Re: The Company Watchdog Thread
Post by: DavidL on March 27, 2018, 14:13:17 pm
I'm as frustrated with the ombudsman as I am with AXA PPP who my complaint is with. After over six months I was delighted to find that the ombudsman was minded to uphold my complaint in her provisional decision. I was continually fobbed off by an investigator before I insisted that a (proper?) ombudsman looked at the case. The time wasted has now put me in a difficult position with regard to cancelling my existing cover through my company scheme which has to be done by 6pm today or I am into another 12 month contract which might cause issues. Meanwhile the 'final' decision sits on the ombudsman's desk while she enjoys a holiday. Shambles  >:(
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 04, 2018, 23:02:12 pm
Right, Me vs. Scottish Power is officially a case.

So, of course, it would be unwise to make any further comment until it's over.

Because, by doing so, I wouldn't want to prejudice the case. 

So, while the case is ongoing, I also definitely wouldn't want to, let's say, send them an obfuscatory, silver-tongued email asking them to submit evidence directly to me, thereby completely bypassing the courts.

Because that would be a very bizarre, cynical and imbecilic thing to do, wouldn't it?  ::) ::) ::)
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on April 25, 2018, 19:48:52 pm
Quote from: Matt2112 on April 04, 2018, 23:02:12 pm
Right, Me vs. Scottish Power is officially a case.

So, of course, it would be unwise to make any further comment until it's over.





It's over.


I WON.  :D


More to follow...  :)
Title: Re: The Company Watchdog Thread
Post by: DavidL on June 18, 2018, 13:10:52 pm
The Financial Services Ombudsman has arrived at their final decision in my complaint against AXA PPP. Despite upholding my complaint, in part, the prescribed course of action would potentially leave me hundreds of pounds worse off (it's complicated!). For that reason, I have not accepted their decision and, presumably, that will be the end of the best part of eighteen month's worth of wrangling. Had they dealt with it in a timely fashion rather than trying to convince me I hadn't a case, they may have been more use than a chocolate teapot >:(
Title: Re: The Company Watchdog Thread
Post by: The Letter R on December 28, 2018, 13:09:01 pm
Spend any HMV Vouchers you may have VERY quickly - they are on the brink of Administration again...... :'(
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on February 12, 2019, 15:09:45 pm
And now for some good news - there actually are customer-focused providers out there:

I've been a fairly long-standing and satisfied fibre broadband customer of Plusnet and while coincidentally thinking I should review my monthly rolling contract in terms of price, as it was becoming uncompetitive, I noticed they were having a current promotion for new customers which had a superior product to mine (faster speeds) for around £85.00 cheaper per annum.

So I went on online chat to ask them what they could do and, within a couple of minutes, they agreed to match their new customer promotion, albeit on agreement of an 18-month fixed price contract.

This was surprisingly a quick and easy process with a friendly and knowledgeable sales rep - would that other companies with whom I've dealt applied such a philosophy.   

So, a well done to Plusnet from one happy (and slightly better off) customer.  :)

   
Title: Re: The Company Watchdog Thread
Post by: Bez on February 13, 2019, 08:34:16 am
Quote from: Matt2112 on February 12, 2019, 15:09:45 pm
And now for some good news - there actually are customer-focused providers out there:

I've been a fairly long-standing and satisfied fibre broadband customer of Plusnet and while coincidentally thinking I should review my monthly rolling contract in terms of price, as it was becoming uncompetitive, I noticed they were having a current promotion for new customers which had a superior product to mine (faster speeds) for around £85.00 cheaper per annum.

So I went on online chat to ask them what they could do and, within a couple of minutes, they agreed to match their new customer promotion, albeit on agreement of an 18-month fixed price contract.

This was surprisingly a quick and easy process with a friendly and knowledgeable sales rep - would that other companies with whom I've dealt applied such a philosophy.   

So, a well done to Plusnet from one happy (and slightly better off) customer.  :)



Nice to hear....that's nearly 3 years worth of season ticket costs paid for in one go....( or 2 prawn sarnies at Old Trafford) excellent result  ;D
Title: Re: The Company Watchdog Thread
Post by: Matt2112 on May 12, 2019, 17:33:51 pm
Been with O2 for years for my mobile phone on a good value PAYG £10.00 tariff; Plusnet were offering a far superior deal for the same cost, albeit on a contract, but, encouraged by my experience with them described upthread, I took the plunge.

Long story short, O2 made the already fiddly process of changing providers far more difficult than it needed to have been; for instance, claiming I couldn't unlock my phone because it was locked by "another provider" - who could only have been O2!!  Then O2 claimed my phone actually WAS unlocked. On enquiring with Plusnet they advised it was definitely locked; guess who was correct?  Then there was a further palaver with O2 from trying to prise a PAC code from them etc etc

Now, because I'd already paid for my plusnet contract and O2's utter incompetence had eaten significantly into unusable time on my plusnet contract, plusnet - with no prompting at all - said they would refund the the time I hadn't been able to use.

I'm up and running now at long last, but plusnet's customer service has come up trumps again.