So, with less than 24 hours to my flight to Amsterdam (from where I fly onwards to Tokyo) - and after I've checked in and printed boarding passes - I get an email telling me that the flight to Amsterdam is cancelled. I decide not to wait the 3 hours they suggest they will provide an alternative itinerary and call them. I am offered a flight that will get me into Tokyo 14 hours later, fecking up my scehduling completely. Oh, and it will take 3 flights to get there - including a final one with Korea airlines.
I go mental.
Pass the phone to the Wife - she is then offered a flight from Southampton, but we have to get there in the morning. She is then offered a flight to Amsterdam at 10pm tonight. We ask her to do this. She then disconnects the call. Their UK call centre clearly isnt in the UK.
Wife then gets through to another lady who books us on a flight to Amsterdam tomorrow morning at 10am from fecking Durham/Teeside. A £100 taxi fare away, but at least it gets us on our original flight to Tokyo from Amsterdam.
Oh, and I forgot to mention we are sitting in 2 groups of 2 despite me paying around £130 to confirm my seats last fecking April. Seems the seats we booked on the flight to Tokyo have gone to some other c***.
And KLM deleted my apoplectic tweets to them 3 TIMES.