Author Topic: The Company Watchdog Thread  (Read 7290 times)

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Matt2112

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Re: The Company Watchdog Thread
« Reply #120 on: November 29, 2017, 12:11:04 PM »
Update:

With the ombudsman's final decision imminent, I have in the meantime had to separately submit two further complaints to Scottish Power: one for my Electricity account, as they still haven't refunded my remaining credit balance some 9 weeks after their deadline; and one for my gas account, as they are still taking "debt" payments despite my account being comfortably in credit.

The good news is that the switching process for the gas account is finally underway and I should be unburdened of their utterly appalling, contemptible so-called "service" by about this time next week.       
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Matt2112

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Re: The Company Watchdog Thread
« Reply #121 on: Yesterday at 11:47:01 »
The saga continues.

Long story short (again): the ombudsman found in my favour (again) and Scottish Shower had a deadline of last Friday to implement four binding "remedies"; however, surprise surprise, they've failed to implement two of them - ombudsman informed, so we'll see what happens next.

In the meantime, I recommend checking out the endless list of one star reviews and ranting complaints about these cowboys on Trustpilot; here's what I posted on that site yesterday: 

The endless list of one star reviews is of absolutely no surprise to me. I’ve taken Scottish Shower to the ombudsman twice and they’ve been penalised on both occasions for their incomprehensibly appalling customer service and gross mismanagement of my account, both of which were at a level of ineptitude I simply did not believe was humanly possible.

Please do your blood pressure and your sanity a massive favour and avoid these utterly shameless, customer-despising cowboys at all costs because, trust me, they will make your life a living hell for months on end; I strongly urge everyone to wash their hands of them - they’re the E.coli of electricity suppliers.
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captainkurtz

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Re: The Company Watchdog Thread
« Reply #122 on: Yesterday at 13:13:11 »
Scottish Power are a fecking disgrace.  They can't do anything correctly.

Anger is a gift.